Booking Rooms:

Black Rock House operates a minimum 2 night’s stay policy at weekends.

We require credit card details to confirm booking. To make a booking please call us on 01424 438448

A credit or debit card is required as a guarantee. If the booking is cancelled outside the cancellation notice period (see below) your credit card or debit card will be charged. Otherwise your card will not be charged before arrival.

We accept MasterCard, Visa, Delta, Maestro (Switch) and cash. Unfortunately we are unable to accept cheques.

Payment by Visa Credit or Mastercard will incur a 1.5% commission charge. Debit cards and cash payments are commission free. All prices quoted in UK pounds and subject to change without prior notice.

Check In:

Our check in time is between 15.00 hrs and 20.00 hrs

Check Out:

Our checkout time is by 11:30hrs Monday to Saturday and 12:00hrs on Sundays.

Arrivals / Departures outside these times can be made by individual arrangement and is subject to availability.

Children:

We welcome children over the age of 10 years.

Breakfast is served from:

8.00am to 9:30am Monday to Friday
9:00am to 10:30am Saturday and Sunday
Breakfast times outside of these hours are available on request. Please advise during check-in.

Parking:

Parking is via ‘on road’ metered zones. Vouchers are available on request at no charge to our guests.

Smoking:

We are a non-smoking property throughout.

Non- compliance of the Non-smoking policy will result in a £200.00 charge being added to your room account to cover the cost of cleaning and the resulting delay in re-letting the room.

Cancellation Policy:

Reservations must be cancelled within 72 hours of your arrival date, for leisure guests. In the event of a no show or a cancellation in breach of this policy an amount equivalent to 100% of the total booking value will be charged. If you are concerned about the possibility of cancellation you are advised to take out travel insurance.

All reservations made on any Black Rock House Special Offer promotions are subject to a 7-day cancellation policy. Any reservations cancelled 1-7 days prior to the arrival date will be subject to a full cancellation charge.

Cancellations for corporate bookings need to be made by midday prior to the date of arrival to prevent charges being incurred.

Black Rock House reserves the right to pre-authorise credit cards prior to arrival.

Black Rock House, Luxury Guest Accommodation
10 Stanley Road, Hastings East Sussex, TN34 1UE Telephone 01424 438448
www.black-rock-hastings.co.uk


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